DLH Distributing, Inc 

Terms and Conditons

DLH Distributing, Inc. Terms & Conditions

Orders & Approval

All quotations are based on the specifications, measurements, configurations, and product selections provided at the time of quoting. It is the customer’s responsibility to carefully review and verify all information prior to approving the order.

Approval of a quote signed sales order, payment deposit, or authorization to proceed constitutes acceptance of all terms and conditions contained herein.

ALL SALES ARE FINAL.

All sales are final. No returns, refunds, exchanges, or cancellations will be accepted after order approval unless otherwise agreed to in writing.

Special order and non-stock items are non-returnable and non-refundable.

Lead Times

Estimated lead times are approximate and subject to manufacturer production schedules, material availability, freight carriers, weather conditions, and other factors beyond our control. Delays do not constitute grounds for cancellation or refund.

Delivery & Storage

Customer is responsible for accepting delivery within the agreed timeframe. Additional charges may apply for storage, redelivery, or special handling if delivery cannot be completed as scheduled.

Products must be inspected upon delivery and prior to installation.

Will Call

Customers picking up material through Will Call are responsible for inspecting all products prior to leaving the premises. By accepting and removing products from the Will Call location, customer acknowledges that the order has been received in satisfactory condition and as ordered.

Once materials leave the Will Call location, customer accepts the products AS IS and no claims for visible damage, shortages, incorrect product, missing items, or defects will be accepted unless documented prior to departure.

Customer assumes all responsibility for transportation, handling, storage, and protection of materials after pickup.

Damaged or Defective Materials

Any visible damage, shortages, or defects must be reported within 3 business days of delivery prior to installation.

Installed materials are considered accepted. Claims for products that have been installed will not be accepted.

Measurements & Field Verification

Customer, contractor, builder, homeowner, or responsible party assumes full responsibility for final field measurements and verification unless otherwise agreed to in writing.

Quoted sizes are based solely on information provided at the time of order.

Product Variations

Customer acknowledges that variations in color, texture, grain, finish, glass appearance, and other natural or manufactured characteristics may occur between samples, displays, and finished products.

Warranty

Manufacturer warranties, if applicable, are provided solely through the product manufacturer. We make no additional warranties, express or implied, beyond those offered by the manufacturer.

Labor, installation, service calls, and freight are not included under manufacturer warranty unless specifically stated in manufacturer warranty terms.

Payment Terms

Balances are due according to agreed payment terms. Past due balances may be subject to finance charges, collection costs, attorney fees, and lien rights were permitted by law.

Limitation of Liability

Seller shall not be liable for incidental, indirect, special, or consequential damages including delays, loss of use, labor charges, lost profits, or project delays.

Maximum liability shall not exceed the original purchase price of the products supplied.

Acceptance of Terms

By signing and approving an order the customer acknowledges that they have read, understood, and accepted all Terms & Conditions stated herein. An approved order is signing and approving an Estimate, Sales Order, Invoice or Packing Slip, submitting any form of payment, or authorizing the order to proceed,  in person, written, verbal or electronically.